FAQ

ABOUT US

Record Kong is the destination for Vinyl, CDs, DVDs, Blu-Rays, Imports and Box Sets, Apparel & T-Shirts, Turntables and Accessories!

CONTACT US

By Telephone
972-243-2039
Monday - Friday, 10:30AM - 5:30PM CT

By Email
Click HERE to send us a message. Customer service will respond as soon as possible, usually within 24 hours.

RETURNS

Your satisfaction is guaranteed! If you have received damaged, defective, or incorrectly shipped merchandise please notify Customer Service within 30 days and follow the Returns Procedures below for a full refund or to request a replacement.

If you simply changed your mind, please return it within 30 days. Please keep in mind that in this case we'll ONLY accept returns of unopened merchandise in perfect resalable condition. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with the return shipment.

Returns Procedures
Please follow the simple steps below to ensure a fast and accurate processing of your return and credit or re-shipment:

1. Contact Customer Service
You must contact Customer Service to inform them of the damaged/defective or not as ordered item that you received. You may email our customer service using our CONTACT US page.

You may email customer service at king@recordkong.com.

Please include the following information in your e-mail:
Your order confirmation number
Your name
Your phone number
Item UPC# (barcode)
Product Name
Reason for return
Action to be taken - Refund or replacement if damaged or defective

2. Pack and Send
Fill out the return label (provided on the back of your invoice). Enclose merchandise and this completed form in a sturdy package (the original package is preferred).
Enclose the original packing slip/invoice in the package. Affix the return label to the outside of the package and send to the following address:

Return Address
Record Kong
ATTN: CDF Returns Dept
300 Omicron Court STE A
Shepherdsville, KY 40165-9794 United States

Import Product Notes: Please note that some imported items are shipped without plastic wrap. This is standard packaging process used in many countries outside of the USA. Please be assured that the merchandise you receive are NEW unless otherwise noted. In the event an item is found to be damaged or defective, the item will be replaced with a like title. We do not substitute for another item. If the item is of limited quantity or cannot be replaced, we will credit your account upon receipt of the defective merchandise. Stock Images, Rare Packaging Product photographs are stock images and may not necessarily represent the current version of title. We do our best to maintain an accurate image database, but products are often re-released using the same UPC with slightly different packaging. It is unlikely we would be stocking an out of print limited edition CD with a special cover. Chances are that the item has been released with a different packaging.

Shipping

Shipping within the US is through the USPS by media mail. Media mail in the US is $4.00 and standard delivery time is 5-10 business days (up to 2 weeks total).

We do not currently ship outside of the US.

Payment

Credit Card
We accept all major forms of Credit Card, including Visa, Mastercard, American Express and Discover. Your Credit Card will only be charged for items that have shipped. Back orders and pre-orders will charge once they are in the shipping process.

PayPal
PayPal payments require payment for the entire order amount upfront. Orders will not be processed until payment has been confirmed. If you are funding your PayPal purchase through your bank account, this can take several days. Payments funded by credit card or account balance are typically processed the same day.

Security

To protect your personal information, Record Kong uses SSL encryption, which is the Internet-approved standard in security. Any personal information you disclose is sent over our secure server. Record Kong does utilize "cookies" to aid in recognizing repeat visitors. This information is completely anonymous and cookies do not reveal your identity. The only personal information collected by Record Kong is that which you voluntarily provide when making a purchase or requesting a catalog or newsletter.

Secure Shopping
Shopping on our site is secure. Your computer will display a key or lock icon at the bottom corner of the window once you are in secure mode. You will also notice that http in the URL changes to https.

What are you looking for?

Join Our Mailing List

Join our Mailing List for Sales, Discounts, Exclusive Releases and more.

Your cart