RETURNING AN ITEM
- Your satisfaction is guaranteed!
- If you have received damaged, defective, or incorrectly shipped merchandise please notify Customer Service within 30 days and follow the Returns Procedures below for a full refund or to request a replacement.
- If you simply changed your mind, please return it within 30 days. Please keep in mind that in this case we'll ONLY accept returns of unopened merchandise in perfect resalable condition. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with the return shipment.
- Returns Procedures
- Please follow the simple steps below to ensure a fast and accurate processing of your return and credit or re-shipment:
1. Contact Customer Service
- You must contact Customer Service to inform them of the damaged/defective or not as ordered item that you received. You may email our customer service using our CONTACT US page.
You may email customer service at firstname.lastname@example.org.
Please include the following information in your e-mail:
- Your order confirmation number
- Your name
- Your phone number
- Item UPC# (barcode)
- Product Name
- Reason for return
- Action to be taken - Refund or replacement if damaged or defective
2. Pack and Send
- Fill out the return label (provided on the back of your invoice).
- Enclose merchandise and this completed form in a sturdy package (the original package is preferred).
- Enclose the original packing slip/invoice in the package.
- Affix the return label to the outside of the package and send to the following address:
- Return Address
- Record Kong
ATTN: CDF Returns Dept
300 Omicron Court STE A
Shepherdsville, KY 40165-9794