Return Policy

RETURNING AN ITEM

Your satisfaction is guaranteed!
If you have received damaged, defective, or incorrectly shipped merchandise please notify Customer Service within 30 days and follow the Returns Procedures below for a full refund or to request a replacement.
If you simply changed your mind, please return it within 30 days. Please keep in mind that in this case we'll ONLY accept returns of unopened merchandise in perfect resalable condition. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with the return shipment.
Returns Procedures
Please follow the simple steps below to ensure a fast and accurate processing of your return and credit or re-shipment:

1. Contact Customer Service
You must contact Customer Service to inform them of the damaged/defective or not as ordered item that you received. You may email our customer service using our CONTACT US page.

You may email customer service at king@recordkong.com.

Please include the following information in your e-mail:

  1. Your order confirmation number
  2. Your name
  3. Your phone number
  4. Item UPC# (barcode)
  5. Product Name
  6. Reason for return
  7. Action to be taken - Refund or replacement if damaged or defective
2. Pack and Send
  • Fill out the return label (provided on the back of your invoice).
  • Enclose merchandise and this completed form in a sturdy package (the original package is preferred).
  • Enclose the original packing slip/invoice in the package.
  • Affix the return label to the outside of the package and send to the following address:
Return Address
Record Kong
ATTN: CDF Returns Dept
300 Omicron Court STE A
Shepherdsville, KY 40165-9794
United States
Import Product Notes: Please note that some imported items are shipped without plastic wrap. This is standard packaging process used in many countries outside of the USA. Please be assured that the merchandise you receive are NEW unless otherwise noted. In the event an item is found to be damaged or defective, the item will be replaced with a like title. We do not substitute for another item. If the item is of limited quantity or cannot be replaced, we will credit your account upon receipt of the defective merchandise.Stock Images, Rare PackagingProduct photographs are stock images and may not necessarily represent the current version of title. We do our best to maintain an accurate image database, but products are often re-released using the same UPC with slightly different packaging. It is unlikely we would be stocking an out of print limited edition CD with a special cover. Chances are that the item has been released with a different packaging.

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